FAQ

  • When should I get there?

    If it’s your first class, we suggest you arrive at least 10 minutes early. Your coach will show you around the studio and let you know what to expect. If it’s your first spin class, they will set your bike up for you. Please note, if you are not early for spin, it is within your coaches abilities to turn you away if there is not ample time to get your bike safely situated.

  • What should I bring?

    You should bring a good attitude! Cheesy, but really! We like to have fun in our classes. Additionally, wear shoes that are safe to work out in. A water bottle and a towel are not required but will help you make it through. We do have water stations to refill your water bottle and we have cups if you forget water.

  • Do I need spin shoes?

    Our bikes are compatible with SPD shoes. The other side of the pedal has a cage that any athletic shoe can slip in to. Our bikes are not compatible with Delta clips and we do not offer shoe rentals. Without an athletic shoe or an SPD compatible spin shoe, you will not be able to participate in a spin class.

  • What is the age minimum?

    All bees must be 16 years of age with or without a parent present.

  • Can I keep my phone with me?

    We kindly ask that all personal belongings are kept in provided cubbies. ESPECIALLY in the spin room. That screen is incredibly bright! Not only is it distracting to the bees around you, but it’s distracting to your coach as well.

  • How much does it cost?

    We have several options to choose from. Please visit our Memberships page for a complete list our current options.

  • How does a membership work?

    Your membership will give you unlimited access to all of our studios and class times. You can take as many classes per month as you’d like. We don’t charge for class late cancellations or no-shows. If you have a 6-Month Membership, once your minimum commitment is complete, your membership will continue on a month-to-month basis at the same rate you committed at. If you have one of our 1 or 2-month no-commitment packages, you will not be put on an autopay schedule.

  • How do I cancel my membership?

    Shoot us an email at train@wellbeefitness.com and we will get you squared away. Note: we require 1-month’s notice prior to your billing date to cancel. For those on an Autopay schedule, you must fulfill the minimum number of payments prior to cancelling your membership. We do not offer refunds on any of our memberships.

  • When are classes available to book online?

    All clients are able to book 1 week in advance.

  • How does the waitlist work?

    If you find yourself on the waitlist, hang tight. Make sure you have text notifications turned on in your account. You’ll receive a text when you are added from the waitlist. Don’t be afraid of the waitlist. Because we do not charge for late cancels, fluctuations in the waitlist happen often.

  • Can I pause my membership?

    You can! Send us an email with the day you would like a freeze to start and finish and we will get it taken care of for you. Freezes must be a minimum of at least 14 consecutive days for a maximum of 4 weeks total per calendar year.